Confirm venue access before Catering finalizes the menu. And copy the account manager on anything above $25,000.
Your best way of working, kept.
Corrections you make once become rules the crew runs by. The Playbook holds them as skill files you can read, each with its date, source, and teacher.
Three laws hold the whole memory system up.
Correct it once. It stays corrected.
How the Playbook worksA correction is not a chat message that scrolls away; it becomes a proposal you keep, edit, or dismiss, and the kept rule joins the skill with its source.
Coordinate an event change
Who runs it
Architect plans, Ops executes.
When it wakes
Guest counts, venues, budgets or schedules change.
Learned for Cascadia
· Confirm venue access before Catering finalizes a menu.
· Never send a revised budget before the client's timeline is updated.
· Copy the account manager on anything above $25,000.
Ask it how it runs your business. The answer is a page you can read, not a settings tree.
Memory, in detail, in HelpIt should not leave when someone does.
Institutional knowledge usually walks out the door. Here it stays written down, sourced, and working.
Request an invite We onboard a few businesses at a time.