# Cruma Terms of Service

> Canonical HTML: https://cruma.ai/legal/terms/

Last updated: 2026-07-13 · Version: draft-2 (acceptance is tracked per account with version and timestamp)

## The agreement

These terms, together with the Common Paper Cloud Service Agreement (Standard Terms v2)
incorporated by reference, the [Privacy Policy](/legal/privacy/), and for business customers the
[Data Processing Addendum](/legal/dpa/), are the agreement between you and Cruma. If these cover
terms and the Standard Terms conflict, these cover terms win. By creating an account or
accepting an invite, you agree to them on behalf of yourself and, if you use Cruma for a
business, that business.

## The service

Cruma is a workspace platform where an AI crew works on your business under human approval
gates: it reads what you connect, drafts and prepares work, and takes consequential external
action only with approval, with budget controls and auditable, replayable runs. Cruma is
currently invite-only and evolving quickly; features may change as the product matures.

## Your account

You need accurate account information and you are responsible for what happens under your
sign-in. Keep your credentials safe; if you believe your account is compromised, tell us
immediately. You must be at least 16 and able to form a contract to use Cruma.

## Plans, credits, and payment

- Subscription plans include monthly workspace credits. **1 credit = $0.01 of rated usage
  value**, and rated usage is metered per run.
- Included credits are granted when your invoice is paid. Purchased credits remain usable
  until spent.
- Overage follows your plan's policy; the default is **ask before overage**: Cruma asks before
  spending past what your plan includes.
- Payment failure pauses new agent work. **It never deletes workspace data.**
- Prices may change with notice before your next renewal; they never change mid-cycle.
- Billing and payment processing are handled by Stripe.

## Trials

Trials are time- and credit-capped. Self-serve tiers do not require a card to start. At the
end of a trial your workspace becomes read-only until you subscribe; the data stays yours.

## Cancellation and termination

You can cancel any time; paid credits remain usable until spent, and your workspace data is
retained for export or return, not auto-deleted. You can request deletion at any time. We may
suspend or terminate accounts that violate these terms, with notice where practical; if we
discontinue the service, you get a reasonable window to export your data.

## Your content

Your workspace content is yours. You grant Cruma the license needed to operate the service on
it (store it, process it through the crew and its model providers, display it back to you and
your team). We claim no ownership of your content or of the artifacts the crew produces for
you. Training on your run history is **opt-in only**, governed by the
[Privacy Policy](/legal/privacy/).

## AI outputs

The crew's outputs are generated by AI and can be wrong, incomplete, or outdated; that is why
Cruma is built around review, approvals, and receipts. You are responsible for reviewing work
before relying on it or approving action. Cruma is not legal, tax, accounting, or other
professional advice.

## Connected systems

Connecting a third-party system (Gmail, QuickBooks, Drive, and the rest) is your choice and
subject to that provider's own terms. You are responsible for having the right to connect what
you connect. Read, draft, and act permissions are separate, and you can disconnect at any
time.

## Acceptable use

Do not:

- attempt to defeat approval gates, budget controls, or the credential boundary;
- use the crew to take unlawful action against third parties, including spam, fraud,
  harassment, or infringing others' rights;
- probe, disrupt, or overload the service, or access another customer's workspace;
- resell or white-label the service without an agreement with us;
- misrepresent AI-generated work as human-authored where the distinction is legally required.

We may suspend workspaces that put other customers, third parties, or the service at risk.

## Beta features

Anything marked beta, preview, or experimental is provided as-is, may change or disappear,
and may have separate limits.

## Warranties, liability, and disputes

The Common Paper Cloud Service Agreement (Standard Terms v2) governs warranties, disclaimers,
limitation of liability, indemnification, governing law, and dispute resolution. Cover-page
selections (governing law, venue, liability caps) will be posted here when finalized.

## Changes to these terms

We will post changes here with a new version and date. Material changes restart acceptance:
you will be asked to review and accept again before continuing, and acceptance is recorded
per account with version and timestamp.

## Contact

hello@cruma.ai